Our Shipping Policy
Currently, we only provide shipping within Malaysia only.
Postage Fees & Charges
Backstage Professional charges only RM8 per purchase for a single consignee for Peninsular Malaysia and RM16 for East Malaysia (Sabah and Sarawak).
Collection & Delivery
Your parcels are delivered using Poslaju courier services.
Currently we only available to ship to Peninsular Malaysia, Sabah and Sarawak.
All addresses are unable to make any adjustment once already in processing. (unless special case)
You can choose to collect your purchases at Kerson Media’s Office, located in Kek Chuan Road, Penang.
1A, Kek Chuan Road,
10400 Penang, Malaysia.
Please contact 010-560 5690 or [email protected] for further information and please provide your order details .
We try our best to prepare your orders and send them out as soon as we can but orders can only be shipped during working days and hours. We hope our beloved customers might note that Backstage does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we’re on your side and will help in any way we can.
Office Hours are from Monday to Friday 9am-6pm, excluding Public Holidays.
During Promotion Periods
During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfill the usual next day delivery promise due to large volume of orders, transaction and availability issues.
For more details or inquiries on shipping issues, please contact us at: 010-560 5690 or [email protected]
Unconditional Return Policy
If you are not satisfied with your purchase (damaged during shipment or wrong item/type/shade/etc), you can send it back to us.
- Returns must be made within 7 days from date of purchase.
- Damaged items must be returned together with their original box and receipt.
- Items bought during promotional events (e.g. NewYear, Christmas, FreeGift Redeem Voucher) are not eligible for return and exchange.
Kindly inform Customer Service before returning the item otherwise the request will not be processed. Your return item will be assigned to a courier of our choosing. Please provide the return parcel tracking number for all items.
*What about postage charges?
Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM5.00 for your return shipping charges to your account. Please allow 14 working days for this process to be completed. For more information, kindly email to [email protected].
How can I return my purchase?
Kindly email your inquiry to [email protected] with the subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed. To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package. Refund will based on customer actual paid – Final payment to refund, voucher cannot change into cash term.
I need more information about this. Who do I contact?
You can contact our customer service at 010-560 5690 or email your inquiry to [email protected] Our customer service will contact you during working days and hours.